The day starts
with the queues.
Unassigned, to schedule, overdue, deadline approaching, returned, on hold. Each row tells you what is going wrong.
LOSS ADJUSTING SOFTWARE
PeritOSEvery detail.
One case file.
From instruction to final report, connect your team,
the work on site and every decision.
Coordination. Inspection. Review. All connected.
PeritOS / Your operationEN
CLAIM MAN-2026-0142
Escape of water
Home insurance · Manchester
Every piece of evidence, in the right place.
Photos, notes and documents linked to the claim, from site visit to review.
16 OCT · 10:42 Site recordInspection recordCase document
Evidence log
From the office to the site, without losing the thread.Illustrative preview · Fictional data
Built for people who know what every detail is worth.
Loss adjusting firmsClaims managersField adjusters
01 / THE WHOLE OPERATION
Fewer loose ends.
More claims moving.
The work doesn't end at assignment, and it doesn't start at the report. PeritOS follows all seven stages of every claim, and the next step is always at the top.
Instructions, assignment and diary Reports and review
RECEIVED
An organised start. An assignment with reasons.
Take instructions by hand or by integration. The service type brings the deadline, the client's instructions and the report template, and the rules pick the right adjuster, with the reason kept on file.
- Only three required fields to open a claim
- Assignment by skills, territory, workload and travel
- Candidates, scores and exclusions explained
New instructionMAN-2026-0142RECEIVED
Assignment rules Manchester · Household
JWJames WalkerLoss adjuster · Manchester team
- 01InstructionManual or by integration
- 02AssignmentRules that explain themselves
- 03DiaryContact and deadlines
- 04VisitOn site or remote
- 05ReportTemplates and auto-filled fields
- 06ReviewRule-based quality
- 07Sign-offFour-eyes approval
Deadlines, work queues and KPIs run across every stage. Each step is logged, with who did it and when.
02 / RUN THE OPERATION
Nobody goes looking.
Everyone knows what to do.
Five default roles, each with its own workspace: administrator, director, supervisor, adjuster and administrative staff. Adjusters only see their own claims.
The day starts
The next step,
by priority.
My tasks shows what to do on each claim, including the tasks the system creates itself.
Every claim,
stage by stage.
Status reporting puts delays in plain sight, along with client updates that have slipped past the agreed frequency.
From KPIs
to action.
Dashboards for operations, deadlines, assignment, quality and management. Click any figure to open the claims behind it.
03 / WHERE THE WORK HAPPENS
On site.
Even with no signal.
An inspection doesn't wait for signal. Visits, notes, photos, video and audio are captured offline and reach the claim when the connection returns. And when travel isn't worth it, the inspection happens remotely.
A lost phone isn't a data leak.Encrypted copy behind a PIN: five wrong attempts lock it, ten wipe it.
The signal returns. The work carries on.Automatic upload when the connection is back, with conflict resolution.
Not every inspection needs a journey.Video inspection from a link sent by SMS, with nothing to install. The call isn't recorded: only what the adjuster saves is kept.
Documents without the back and forth.The policyholder sends photos and documents through a secure link, with no account or password. The adjuster checks them.
53°29′ N 2°14′ W
Manchester, United Kingdom
Manchester, United Kingdom
09:41
JW Offline mode
FRIDAY, 16 OCTOBER
Have a good day,
James.
Your visits02
10:00IN PROGRESS
Escape of water
MAN-2026-0142
Manchester · Household
Claim available offline
Evidence capture
Visits Claims Sync
Your work stays with you.Ready to sync.
04 / CONFIDENCE IN EVERY DECISION
Rigour in the process.
Peace of mind in the operation.
From evidence to sign-off, quality takes more than good intentions. It takes review, permissions and traceability.
A second read.
A rigorous sign-off.
Comments by section, checklists and version comparison. Authors never review their own work, and sign-off takes two people.
The history doesn't
rely on memory.
Changes, access and exports logged with author, date and source. Reopening a claim always requires a reason.
The right access.
Protected context.
Permissions checked on the server for every request, plus a phone code for sensitive roles. Without permission, personal data arrives masked.
Your data,
in your own installation.
A dedicated installation per client, hosted in the European Union. Every uploaded file is scanned for viruses.
05 / ARTIFICIAL INTELLIGENCE
AI prepares.
The adjuster decides.
From audio transcription to filling in new claims from email. The technical decision and the signature always belong to the adjuster.
The adjuster decides
Every suggestion shows its confidence level and its reasoning, and is only saved once accepted.
Off by default
No data leaves the platform until CloudWorks switches AI on for your installation.
Data protected
Audio transcription runs only in EU regions. The call log keeps costs and timings, never the text.
Fully traceable
The model, the prompt version, the output and who accepted what are all logged.
No single supplier
The model can be swapped in configuration, without a new release of the application.
Costs under control
A monthly budget and limits per workspace, with the estimated cost of each use.
Where we are today
- Audio transcriptionClaim recordings turned into text, in the EU regionAvailable
- AI configurationModels and prompts configured by CloudWorks, with versionsAvailable
- Claims from emailReads the insurer's email and suggests the new claim's detailsAvailable (optional)
- Reading policy wordingsProposes a product's classes and covers, with citationsIn development
- Dictation to reportFrom transcribed dictation to a structured reportUnder review
Developed in an R&D project supported by Portugal 2030 (SIID).
06 / WHAT COMES NEXT
What exists today.
And what comes next.
A platform that keeps evolving, with improvements delivered continuously. Dates are indicative.
- End of 2026
Version 1
Full claim cycle, offline app, video inspection and audio transcription. Currently in acceptance testing.
- In development
Digital signature
Documents signed remotely, with the signed copy returned to the claim.
- End of 2026
Client portal
A portal where your clients can follow their claims.
- 2027–2028
Video inspection and AI
Video inspection as a product in its own right, and specialised AI: reading policy wordings and dictation to report.
NO LOOSE ENDS
Naturally,
you'll want to know more.
Your operation has its own quirks.
Your demo should too.
Who is PeritOS for?
Loss adjusting firms and teams that manage technical assessments: coordinators, field adjusters and reviewers. It connects instruction, assignment, scheduling, site visit, report, review and sign-off, with five default roles: administrator, director, supervisor, adjuster and administrative staff.
Can we work without an internet connection?
Yes. The field app installs on the phone and records visits, notes, photos, video and audio with no signal. Data is kept in an encrypted copy behind a PIN and uploaded when the connection returns, with conflict resolution. In the demo we can go through the requirements and limits of this workflow.
Can we adapt PeritOS to the way we work?
Yes, through configuration rather than code: catalogues, client instructions, assignment rules, deadlines, workflows, report and letter templates, and multiple brands. Every change creates a new version, and existing claims keep the rules they were opened with. Insurers can send instructions through an API with keys you manage.
How are access and data handled?
Each client has a dedicated installation, hosted in the European Union, in Germany or Finland. Permissions are checked on the server, sensitive roles need a phone code, connections are encrypted, every file is scanned for viruses and there is a full audit log.
Is our data used by artificial intelligence?
Only if AI is switched on for your installation. It ships switched off, and nothing leaves the platform until CloudWorks enables it at the client's request. Each suggestion waits for a decision from the person who will use it, and the model supplier can be changed.
How does the demo work?
The demo is a conversation about your workflow and a walkthrough of the platform. Scope, configuration, hosting and commercial terms are agreed with your team. You don't need to share any real claim data.
THE NEXT CLAIM STARTS HERE.
Let's connect
your operation.
Show us how you work.
We'll show you where PeritOS makes a difference.